This Policy has been compiled for the purposes of compliance with the Privacy Act 1988 and in accordance with the Office of the Australian Information Commissioner’s Guide to Developing an APP Privacy Policy of May 2014.

Australian Privacy Principle 1 specifies that we must:

  1. Ensure that we manage personal information in an open and transparent way;
  2. Take reasonable steps to implement procedures and systems to ensure that we comply with these Principles and to readily disclose these;
  3. Have a clearly expressed and up-to-date Privacy Policy about how we manage personal information.
  4. Take reasonable steps to make our Privacy Policy available free of charge in a requested particular form.

Australian Privacy Principle 5 specifies that we must take reasonable steps to notify you or ensure your awareness of:

  1. Our identity and contact details;
  2. The fact and circumstances of collection of your personal information;
  3. Whether it is required or authorised by law;
  4. The purposes of its collection;
  5. The consequences of non collection;
  6. Our usual disclosures of personal information of the kind collected by us;
  7. Information about our Privacy Policy;
  8. Whether we are likely to disclose your personal information to overseas recipients. 

This Privacy Policy applies both to Piney Ridge Farm and The Barn at Piney Ridge Farm (both referred to as PRF, ‘we’, ‘our’, ‘us’) and extends to and covers all operations and functions of all business carried out thereon.

The Purpose of Collection

For the most part, the primary purpose of collecting personal and financial information will be for use in connection with the booking of accommodation or participation in craft or jewellery class workshop experiences at The Barn.

We collect, hold, use and disclose your personal information for the following purposes:

  • To provide services to you and to send communications requested by you
  • To answer enquiries and provide information or advice about existing and new services
  • To provide you with access to protected areas of our website (if applicable)
  • To assess the performance of the website and to improve the operation of the website
  • To meet our legal obligations
  • To conduct business processing functions including providing personal information to our service providers or other third parties
  • For the administrative, marketing (including direct marketing), planning, program or service development, quality control and research purposes of PRF or its service providers
  • To provide your updated personal information to our contractors or service providers
  • To update our records and keep your contact details up to date
  • To process and respond to any complaint made by you; and
  • To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country)

We may collect the following types of information:

  • Name
  • Mailing or street address
  • Email address
  • Telephone number
  • Age or birth date
  • Details of the services you have received from us or which you have enquired about, together with any additional information necessary to deliver those services and to respond to your enquiries;
  • Any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence, via customer surveys, over the telephone, email, face to face or by other means of communication with us.

The Consequences of Non-Collection

If you do not provide us with the personal information described above, some or all of the following may occur:

  • We may not be able to provide the requested accommodation or services to you, either to the same standard or at all
  • We may be unable to tailor the content of our website to your preferences, and your experience of our website may not be as enjoyable or useful

How Do We Collect Your Personal Information?

We collect your personal information directly from the information you provide to us.

When collecting personal information from you, we may collect in ways including:

  • Through your access and use of our website
  • During conversations between you and our representatives
  • When you make a payment
  • When you contact us to enquire about our services

How Is Your Information Stored?

Any computer infrastructure in which your information is entered, stored or processed is located within the Commonwealth of Australia.

Storage Of Other Data

It is possible that we, or our subcontractors, will utilise cloud technology in connection with the storage of your personal information, and it is possible that this may result in off-shore storage. It is not practicable for us to specify in advance which country will have jurisdiction over such off-shore activities. All of our subcontractors, however, are required to comply with the Privacy Act in relation to the transfer or storage of personal information overseas.

How Long Do We Keep Your Data?

We do not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed. When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay, however, we are required to keep certain information for audit and tax purposes in which case we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

We will not use or disclose personal information that we collect for any secondary purpose other than the primary purpose of collection without your consent, unless the secondary purpose is directly related to the primary purpose and you would reasonably expect us to use or disclose the information for that secondary purpose.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Data Security

We will take reasonable steps to protect the personal information which we hold from misuse or loss and from unauthorised access, modification or disclosure. We will destroy personal information once  we no longer require it for our business purposes.

Access, Correction and Further Information

PRF is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web-site users.

So long as your request for your personal information is in accordance with the Australian Privacy Principles, then we will give you access to that information.

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

We will take such steps as are reasonable to ensure that the personal information which we collect remains accurate, up to date and complete. As our client you have the right to request access to and correction of your personal information held by us. Please contact us on the details below if you:

  • wish to have access to the personal information which we hold about you;
  • consider that the personal information we hold about you is not accurate, complete or up to date; or
  • require further information on our personal information handling practices.

Making A Complaint

You also have the right to query or make a complaint if you believe that we have breached our obligations under the APPs or an applicable code. In that event, please contact us and we will endeavour to resolve it for you. If your complaint is not satisfactorily resolved, you may apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined.

Further information regarding the specifics of the Privacy Principles can be obtained at

Contact Details

If you require further information regarding our Privacy Policy, please contact us by emailing with PRIVACY as the subject heading.